Dispatch Centre Errors

Dispatch Centre Errors

Purpose

Resolve any errors that arise during the Communications Dispatch process

Access

An email will be sent to the Dispatch Centre error notification email address which contains the error message and the internal number of the communication
  1. Communications | Edit View Communications 
  2. Communications Browse | Search by either:
    1. Dispatch Status = Error
    2. Number = Enter the internal number of the communication as displayed on the email notification

Process

Review the error, and correct the appropriate communication and/or client contact point. A list of common errors and the required action are listed below.

Error Message
Issue
How to Resolve
No Address Supplied
The email address is blank
 the communication

Enter the email address, if known.

Otherwise change the dispatch method to 'Print'

Change the dispatch method to 'Ready to Send'

 the communication
Delivery to the following recipient failed permanently

Invalid Address Exception

To email address is invalid
OR
CC address is invalid
The email address is incorrect


An address was a correctly formatted address, but no longer exists

The address specified in the CC field (any address after the first one) is not a valid email
 the communication

If Correct Email address is know:
  1. Update the email address
  2.  the communication
If Correct Email address is not known:
  1. Delete the email address from the communication
  2.  the communication
  3.  the communication

Once all of the errors are resolved:
  1.  or  Communications that had their dispatch method changed to Print
  2. Invoke the Dispatch Centre to send the email communications
  3. Update the Client Contact Point with the correct email address, or change the contact point to Print





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