Dispatch Centre

Dispatch Centre

Purpose

Dispatch Centre allows Communications to be sent by email

Concepts

Client Contact Points

The Client Contact Point contains the client details required for dispatching communications by email.

If no Active Client Contact Point record is found, the Communication will not be dispatched and will be available via the Edit/View Communications browse for printing.

Dispatch Method

Communication Type

The Communication Type contains a field called ‘Dispatch Method’

This may be set to:

  1. Print - Communications of this type will always be printed, regardless of the Clients Contact Point Setup
  2. Recipient Preference – Communications of this type can be emailed or printed

Client Contact Point

If the Communication Type Dispatch Method has been set to ‘Recipient Preference’ this means that the Communication may be emailed or printed, depending on the clients preference.

It would be usual for the following rules to be in place:


Client Contact Point Exists
Dispatch Method Selected
Client Agrees to Receive Email Communications
Yes
Email
Client Opts Out of Email Communications
Yes
Print
Client Neither Opted In or Opted Out
No
N/A

Dispatch Status

The default Dispatch Status for the Communication is selected on the Communication Type. This will be the created Communications dispatch status. A Communication will only be processed by the Dispatch Centre if the status is ‘Ready to Send’. Once the Invoke Dispatch Centre process has been run, the Dispatch Status will be updated to indicate whether the Communication was successfully dispatched.

Status
Explanation
Ready to Send
Communication is ready for dispatch
Draft
Communication requires editing / changes prior to being dispatched
Dispatched
Communication has been dispatched
Error
There was an error sending the Communication

Dispatch Centre Processing


The below diagram shows the system processing order for determining whether a Communication will be printed or emailed










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