Communication Type Details - HTML Email

Communication Type Details - HTML Email

Access

  1. Communication Types Browse |  or 
  1. | Edit/View Communication Types |  or 

HTML Email

The HTML Email text needs to be created as a .html file and saved in a location that all users can access.
HTML emails support the following communication replacement fields:
  1. ACC_CLI_COTSAL
  1. ACC_CLI_COTNME
  1. CLI_COTNME
  1. CLI_COTSAL
HTML communication replacement fields differ from Word document fields in that the field must be surrounded by double curly brackets.  Example {{CLI_COTSAL}}

Below is an example of a html file with inline images and 2 communication replacement fields.  

Note the file must contain the word html for dispatch centre to process the file.  In the example the tag <html> contains the word html:

<html>
<body>
<h1>Hello {{CLI_COTNME}}!</h1>
Dear {{CLI_COTSAL}}
<img src="cid:image1"/>
<img src="cid:image2"/>
</body>
</html>

Dispatch Centre Details

This section is only displayed when Dispatch Centre is licenced

Details Specific Fields

Field
Explanation
Email Subject
Enter the subject line of the email
Email Body
Plain Text Email
Enter the text that will appear in the body of the email

HTML Email
For HTML email the file path to the HTML file must be entered here:

For example:
  1. html_file c:\temp\dispatch\testmail\test.html

Inline Images
To include inline images in the HTML email the file paths must be entered here:

For example:
  1. img_file c:\temp\dispatch\testmail\image1.png
  2. img_file c:\temp\dispatch\testmail\image2.jpg
The first text in the Email Body must be the html_file command.  This tells dispatch centre the message is an HTML email.

The html_file command is followed by the location of a HTML file.  There can only be one html_file command per message.

The img_file command is followed by the location of an image to include as an inline image in the email. There can be zero to many inline image commands per message.

Each command must start on a new line.
Dispatch Method
Select from 
  1. Print – Communication will always be printed
  2. Recipient Preference – Communication will be emailed or printed depending on the Clients Contact Point details
Dispatch Sensitivity
This would usually be General

Further rules apply to the setup and maintenance of Confidential Communications and Contact Points. Please contact Argos if these are required
Dispatch Default Status
Select from:
  1. Ready To Send – Communication does not require review or edit prior to dispatch. 
  2. Draft – Communication requires review or edit prior to dispatch
Usually Copy Communications would be set to Draft and any other Communication Type set to Ready to Send

    • Related Articles

    • Communication Type Details

      Purpose Communication Type is the term applied to the set up structure that will create Communications for particular purposes. The structure of a Communication Type will determine how the Communication works. A separate Communication Type should be ...

    • Dispatch Centre

      Purpose Dispatch Centre allows Communications to be sent by email Concepts Client Contact Points The Client Contact Point contains the client details required for dispatching communications by email. If no Active Client Contact Point record is found, ...

    • Dispatch Centre Configuration - Gmail APIs

      Purpose To setup the Gmail API service within the Gmail Admin portal Access https://console.cloud.google.com/ Login to the above website. Create the Project In the search bar enter Projects. Select the Create a Project option. Complete the Project ...

    • Dispatch Centre Configuration - Microsoft Graph

      Purpose Microsoft is moving away from SMTP. Their lastest technology to send email uses Microsoft Graph with Modern Authentication. In order to send email through Microsoft Graph you will need to setup a Microsoft Azure Entra Id application in a ...

    • Dispatch Centre Errors

      Purpose Resolve any errors that arise during the Communications Dispatch process Access An email will be sent to the Dispatch Centre error notification email address which contains the error message and the internal number of the communication ...